FAQs

1. What products does HAVIX offer?
We offer a wide range of clothing and accessories for both men and women — from everyday basics to statement pieces that reflect your personal style.

2. How can I contact customer support?
You can reach us anytime at info@havix.online. We typically respond within 24 hours.

3. Where do you ship?
We currently ship worldwide. Shipping times and rates vary depending on your location and will be shown at checkout.

4. How long does shipping take?
Standard shipping usually takes 5–10 business days, depending on your location. International orders may take longer.

5. Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email.

6. What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in original condition. Email us at info@havix.online to start a return.

7. How do I know what size to order?
Please refer to our size guide on each product page. If you’re unsure, feel free to contact us for help.

8. Do you offer exchanges?
Yes. If you need a different size or color, email us and we’ll help you with an exchange, subject to availability.

9. Are your products true to size?
Most of our items are true to size, but we always recommend checking the size chart provided on each product page.

10. Do you restock sold-out items?
Some popular items are restocked — follow us on social media or subscribe to our newsletter for updates.